At ONHLD, we believe trust is built through transparency. This Privacy Policy explains what personal information we collect when you visit onhld.com, why we collect it, how we use it, and what rights you have over it.

By using our website or placing an order, you agree to the practices described in this policy.

1. Information We Collect

We collect information you give us directly and information collected automatically when you interact with our website.

Information You Provide

• Name, email address, shipping and billing address, and phone number when you place an order or create an account

• Payment information, processed securely by our third-party payment providers — we do not store your full card details

• Communications you send us, including customer service inquiries

• Email address, if you subscribe to our mailing list

Information Collected Automatically

• Your IP address, browser type, and device information

• Pages visited, time spent on our site, and referring URLs

• Cookies and similar tracking technologies — see Section 6 for details

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and returns

• To communicate with you about your order, including confirmations, updates, and customer service

• To send you marketing communications about new collections, events, and brand news — only with your consent

• To improve our website, products, and overall customer experience

• To comply with legal obligations and enforce our Terms & Conditions

3. Marketing Communications

We will only send you marketing emails if you opt in — either at checkout or through our website. Each email includes an easy unsubscribe option. To opt out at any time, click the unsubscribe link in any of our emails or contact us at customerservice@onhld.com.

4. How We Share Your Information

We do not sell your personal information. We may share it with trusted third parties who help us operate our business, including:

• Payment processors, to complete your transactions securely

• Shipping carriers, to deliver your orders

• Email marketing platforms, to send communications you have opted into

• Analytics providers, to understand how our website is used

• Technology platforms, including our e-commerce and returns management software

These providers are authorized to use your data only to the extent necessary to perform services on our behalf and are required to protect your information.

We may also disclose your information if required to do so by law, or in connection with a business transfer such as a merger or acquisition, in which case your information would remain subject to this policy or an equivalent.

5. Data Storage & Security

Your data is stored on secure servers maintained by our technology providers. We implement industry-standard security measures, including SSL encryption, to protect your personal information during transmission.

No method of transmission over the internet is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, and resolve any disputes.

6. Cookies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, understand how visitors use our site, and deliver relevant content.

Types of cookies we may use:

• Essential cookies — required for the website to function correctly

• Analytics cookies — help us understand visitor behavior and improve our site

• Marketing cookies — used to deliver relevant communications and track campaign performance

You can manage or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect how our website functions.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before sharing any personal information.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you

• Correction — request that we correct inaccurate or incomplete information

• Deletion — request that we delete your personal information, subject to legal obligations

• Opt-out — withdraw your consent to marketing communications at any time

To exercise any of these rights, contact us at customerservice@onhld.com. We will respond within a reasonable timeframe.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

ONHLD LLC

Email: customerservice@onhld.com

Website: onhld.com