You have 30 days from delivery to return eligible items for a refund.

To qualify for a return, items must be:

• Unworn and unused

• In original condition with all tags attached

• Returned in original packaging when possible

How to Return:

1. Visit our [returns portal] to initiate your return

2. You'll receive a prepaid return shipping label via email

3. Pack your item securely and drop it off at any UPS location

4. Once we receive and inspect your return, we'll process your refund within 5-10 business days to your original payment method

Restocking Fee:
A $10 restocking fee applies to all returns and will be deducted from your refund.

Items That Don't Qualify:
Items returned without tags, in worn condition, or otherwise not meeting our return criteria will not be refunded and cannot be returned to you.

Exchanges

Need a different size or color? Exchanges are free—we cover shipping both ways.

How to Exchange:

1. Visit our [returns portal] to request an exchange

2. You'll receive a prepaid return shipping label via email

3. Ship your original item back to us

4. Once we receive and confirm your item is in good condition, we'll ship your new size or color at no charge

5. No restocking fee for exchanges

Sale & Markdown Items

Some sale or markdown items may be marked as Final Sale. Final Sale items cannot be returned or exchanged. This will be clearly indicated on the product page at the time of purchase.

Damaged or Defective Items

If you receive an item that's damaged or has a manufacturing defect, please contact us directly at customerservicet@onhld.com —do not use the returns portal for defective items.

We'll arrange for the return and, after we receive and inspect the piece, we'll issue a full refund with no restocking fee if we confirm the defect.

Questions?

For general returns and exchanges, use our [returns portal].
For damaged items or other questions, reach out at customerservice@onhld.com.